Product Supports

Last Updated: [14/10/2025]

Product Support Center

Welcome to the [Your Website Name] Support Center!

We’re committed to helping you get the most out of your purchase. Our products are designed to be easy to use, but we understand that questions or issues can sometimes arise.

To ensure we can help you as quickly and effectively as possible, please read the information below before opening a support ticket.

1. Before You Request Support: The Checklist

Many common issues can be solved quickly by following these steps. Please complete this checklist first.

✅ Step 1: Read the Documentation Every product comes with a readme.md file. This file contains essential information on installation, configuration, and usage. 95% of installation issues are solved by carefully reading the readme.

✅ Step 2: Check for Dependencies Ensure you have installed all required dependencies listed on the product page and in the readme file (e.g., ox_lib, oxmysql, qb-core). A missing dependency is the most common cause of script errors.

✅ Step 3: Verify Your Installation

Make sure the resource folder is placed correctly in your server’s resources directory.
Ensure the folder name has no special characters or spaces.
Confirm that you have added ensure [your-script-name] to your server.cfg file.

✅ Step 4: Check for Errors Press F8 in-game on your server to open the console. Look for any red error messages related to our script. These errors are vital clues for diagnosing the problem. Please take a screenshot of any errors you see.

✅ Step 5: Search for a Solution

Check our Discord Server or FAQ Section to see if your question has already been answered.
Use Google to search for the error message you found in Step 4. You might find a solution from the broader FiveM community.

2. What Our Support Covers

We are happy to provide support for the following:

Installation Issues: If you’ve followed the readme and are still unable to get the product running.
Bug Reports: If the product is not functioning as described on its product page. A bug is an error, flaw, or fault in the script that causes it to produce an incorrect or unexpected result.
Feature Clarification: If you don’t understand how a specific feature or configuration option works.

3. What Our Support Does NOT Cover

To keep our focus on providing quality products and core support, we are unable to assist with:

Custom Scripting: We do not offer custom modifications, new features, or integrations with other third-party scripts.
Third-Party Conflicts: Issues caused by conflicts with other scripts, frameworks (ESX, QBCore), or MLOs are the responsibility of the server owner to manage.
Server Management: We cannot help with general server setup, server.cfg configuration, or hosting-related issues.
Lack of Knowledge: We cannot provide basic FiveM development tutorials. If you are new to FiveM, we recommend checking out community forums and documentation first.
Outdated Versions: Support is only provided for the latest version of our products. Please ensure you are up to date.

4. How to Open a Support Ticket

If you’ve completed the checklist and your issue falls within our support scope, please open a ticket. Providing detailed information from the start will help us solve your issue much faster.

Click here to open a support ticket: [https://discord.gg/TRbjHHWaVd]

When creating a ticket, please include the following:

Your Order Number: (e.g., #12345) – We cannot provide support without proof of purchase.
Product Name: The exact name of the script or MLO you are having issues with.
A Clear Title: Summarize your issue (e.g., “Car Dealer Script – Vehicle Spawning Underground”).
Detailed Description: Explain the issue in detail. What is happening? What should be happening?
Steps to Reproduce: List the exact steps you take that cause the issue to occur.
Screenshots & Videos: Visuals are extremely helpful. Please include screenshots of any errors (from the F8 console) or a short video showing the problem.
Server Logs: Please provide your server’s latest console log (server.log) or a link to your txAdmin console logs.

5. Support Response Times

We aim to respond to all support tickets within 24-48 hours on business days. Complex issues may require more time to investigate. Please be patient and avoid “bumping” your ticket, as this will reset its position in the queue.

Thank you for your understanding and for choosing FX STORE