Customer Services

Last Updated: [14/10/2025]

Customer Service Hub

Welcome to the FX STORE Customer Service Hub!

We’re dedicated to providing you with an excellent experience from the moment you browse our store to long after your purchase. Your satisfaction is our top priority.

To help you as quickly as possible, we’ve created this hub to guide you to the right resource.

How Can We Help You?

Please select the category that best describes your inquiry. This will help us get you the answers you need faster.

📦 I have a question about my order or download.

• How to Download Your Purchase: After logging in, navigate to the “My Account” section. Here you will find a list of all your purchased products, which you can download at any time.
• Didn’t Receive a Confirmation Email? Please check your spam or junk folder. If you still can’t find it, ensure you used the correct email address during checkout. If the problem persists, contact us below.
• Requesting an Invoice: You can view and download your invoices directly from the “My Account” page.

🛠️ I need technical help with a product.

• For all technical issues, installation help, and bug reports, please visit our dedicated Product Support Center. Opening a ticket through the support center ensures your request is tracked and handled by our technical team.

💰 I’d like to request a refund.

• All sales of digital products are final. However, we review refund requests on a case-by-case basis under specific conditions. Please read our full Refund Policy before submitting a request.

👤 I have an issue with my account.

• If you’re having trouble logging in, can’t access your account, or need to change your registered email address, please contact us directly using the information below.

💬 I have a general question or business inquiry.

• For questions not related to a specific order, partnership opportunities, or press inquiries, please reach out to us via email.

Frequently Asked Questions (FAQ)

Q: How do I install a script or MLO? A: Every product includes a detailed readme.md file with step-by-step installation instructions. Please read this document carefully before starting. For further help, our Product Support Center is available.

Q: Can I use a purchased script on more than one of my servers? A: Our standard license is for use on one (1) FiveM server only. To use a product on multiple servers, you must purchase a separate license for each server. This helps us continue developing quality products. See our Terms of Service for more details.

Q: Do you offer custom script or MLO commissions? A: Our primary focus is on creating and supporting our catalog of products. We are not currently accepting public custom work commissions. However, for large-scale projects, you may send a detailed proposal to [email protected], and we will review it on a case-by-case basis.

Q: How do I update my product to the latest version? A: We periodically release updates to fix bugs and add features. You can always download the latest version from the “My Account” section of our website. We recommend subscribing to our newsletter or joining our Discord to be notified of major updates.

Q: What payment methods do you accept? A: We accept all major credit cards and payments through PayPal, processed securely by Stripe and PayPal.

Still Need to Contact Us?

If you couldn’t find the answer you were looking for, we’re here to help.

The best way to reach us is by creating a support ticket. This allows us to track your conversation and ensure a timely response.

👉 Create a Support Ticket

For general inquiries, you can also email us directly:

• Email: [[email protected]]

For community chat and quick questions:

• Discord Server: https://discord.gg/TRbjHHWaVd (Note: For official support, please use the ticket system to ensure your request is seen and tracked.)

Our Commitment to You

We are committed to providing fair, professional, and timely service. We are a part of the FiveM community and strive to treat every customer with the respect they deserve. We aim to respond to all inquiries within 24-48 hours on business days.

Thank you for choosing FX STORE